--- title: Contact Candidates via Text or Email description: Make sure you know how to reach your candidates by following these steps. --- [Skip to content](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#main-content) English Show submenu for translations [Submit a Support Ticket](https://learn.talentcare.com/knowledge/kb-tickets/new?hsLang=en) ![Talentcare\_Logo\_Transparent\_BG](https://learn.talentcare.com/hs-fs/hubfs/Logo%20Files/Talentcare_Logo_Transparent_BG.png?width=200&height=113&name=Talentcare_Logo_Transparent_BG.png) - [Support Ticket](https://learn.talentcare.com/knowledge/kb-tickets/new) - [Go to Knowledge Base](https://learn.talentcare.com/knowledge) - [Sign out](https://learn.talentcare.com/_hcms/mem/logout) Open main navigation Close main navigation - [Support Ticket](https://learn.talentcare.com/knowledge/kb-tickets/new) - [Go to Knowledge Base](https://learn.talentcare.com/knowledge) - [Sign out](https://learn.talentcare.com/_hcms/mem/logout) - English Show submenu for translations - [Submit a Support Ticket](https://learn.talentcare.com/knowledge/kb-tickets/new) - Visit Talentcare Visit Talentcare Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://learn.talentcare.com/knowledge?hsLang=en) 2. [Candidate Management](https://learn.talentcare.com/knowledge/candidate-management?hsLang=en) 3. [Candidate Engagement](https://learn.talentcare.com/knowledge/candidate-management?hsLang=en#candidate-engagement) # Contact Candidates via Text or Email ## Make sure you know how to reach your candidates by following these steps. ### Table of Contents 1. [Find the Candidate](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#toc-find-candidate) 2. [Contact without Candidate Link](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#No-link) 1. [Contact via Text](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#toc-text-without-link) 2. [Contact via Email](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#toc-email-without-link) 3. [Contact with Candidate Link](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#With-link) 1. [Contact via Text](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#toc-text-link) 2. [Contact via Email](https://learn.talentcare.com/knowledge/contacting-candidates-via-text-or-e-mail#toc-email-link) ### Find the Candidate - Locate the candidate you wish to contact by selecting the job for which the candidate applied, and choosing his/her name - On the *Candidate* tab, you can find the contact information the candidate provided early on in the application process ![](blob:https://talentcare.atlassian.net/174d25bf-326a-4c53-a85e-d05780571031#media-blob-url=true&id=9eba4e04-66d1-43e1-8ece-60d9fd0ddfa9&collection=contentId-2198896641&contextId=2198896641&mimeType=image%2Fpng&name=image-20211101-174158.png&size=47598&height=666&width=683&alt=)![](https://learn.talentcare.com/hubfs/CandidateCard-png.png)   ### Contact without Candidate Link Contacting a candidate without the Candidate link simply sends a plain text message to the candidate containing only the content that you write. #### Contact via Text When contacting via Phone or SMS, make sure your Online Phone number is set up first! For more information, see: **[Online Phone Setup and Configuration](https://learn.talentcare.com/knowledge/voip-number-setup-and-configuration?hsLang=en)** - On the *Candidate* tab, locate and select the candidate’s phone number ![](blob:https://talentcare.atlassian.net/860ba59d-a86f-4785-917d-f5007dbfada1#media-blob-url=true&id=24330205-a03b-4c41-a131-5ebe12708d88&collection=contentId-2198896641&contextId=2198896641&mimeType=image%2Fpng&name=image-20211215-201648.png&size=24802&height=222&width=666&alt=)![](https://learn.talentcare.com/hubfs/ContactNumber-png.png) - Select the *SMS* tab, then compose your text message - When the message is ready, click **Send Message**  ![](https://learn.talentcare.com/hs-fs/hubfs/SendSMS-NoLink-png.png?width=652&name=SendSMS-NoLink-png.png) #### Contact via Email - On the *Candidate* tab, locate and select the candidate’s email address ![](blob:https://talentcare.atlassian.net/337e61f1-e1b0-43ce-8956-557d5ac6ba75#media-blob-url=true&id=7db6e018-f251-419f-b6f6-8a54e706d08c&collection=contentId-2198896641&contextId=2198896641&mimeType=image%2Fpng&name=image-20211215-201809.png&size=28374&height=217&width=661&alt=)![](https://learn.talentcare.com/hubfs/ContactEmail-png.png) - Fill in the details of the email - Compose the message you’d like to send to the candidate, or select an email template, then click **Send** For more information on Email Templates, check here: [**Creating Email Templates**](https://talentcare.atlassian.net/wiki/spaces/TCHELPDESK/pages/1151041772) ![](blob:https://talentcare.atlassian.net/aa2079ab-e7c9-48be-b341-6a2d46b002b9#media-blob-url=true&id=63ae1a56-0261-43ca-b446-8eb21ca9c09b&collection=contentId-2198896641&contextId=2198896641&mimeType=image%2Fpng&name=image-20211110-210751.png&size=49090&height=891&width=886&alt=) ![](https://learn.talentcare.com/hs-fs/hubfs/SendEmail-NoLink-png.png?width=675&name=SendEmail-NoLink-png.png) ### Contact with Candidate Link Contacting a candidate with the Candidate Link includes the link in every message so the candidate can be easily reminded of tasks that need to be complete #### Contact via Text When contacting via Phone or SMS, make sure your Online Phone number is set up first! For more information, see: **[Online Phone Number Setup and Configuration](https://talentcare-21050486.hs-sites.com/knowledge/voip-number-setup-and-configuration?hsLang=en)** - On the *Candidate* tab, click the **Text Link** button ![](blob:https://talentcare.atlassian.net/fe0852d0-6335-4312-9cc4-5da9264e8b0e#media-blob-url=true&id=e771c17d-8330-4685-b1a9-835034810ccd&collection=contentId-2198896641&contextId=2198896641&mimeType=image%2Fpng&name=image-20211101-174538.png&size=18578&height=240&width=344&alt=)![](https://learn.talentcare.com/hs-fs/hubfs/TextLink-png.png?width=649&name=TextLink-png.png) - Compose the message you’d like to send to the candidate - Click **Send Message** ![](blob:https://talentcare.atlassian.net/8b8d2b49-cc18-45d8-9504-6d9980bc99c9#media-blob-url=true&id=526fa589-9d8f-48f8-a8f1-07350b770395&collection=contentId-2198896641&contextId=2198896641&mimeType=image%2Fpng&name=image-20211101-174702.png&size=29534&height=473&width=591&alt=)![](https://learn.talentcare.com/hubfs/ContactSMS-Link-png.png)    Contact via Email with Candidate Link - On the *Candidate* tab, click the **Email Link** button  ![](https://learn.talentcare.com/hs-fs/hubfs/EmailLink-png.png?width=641&name=EmailLink-png.png) - The Candidate Link is auto-populated into the message so that the candidate can easily locate any tasks that need to be completed - Fill out the details of the email - Compose the message you’d like to send to the candidate, or select an email template, then click **Send** For more information on Email Templates, learn more here: [**Email Templates**](https://learn.talentcare.com/knowledge/create-an-email-template?hsLang=en)   ![](blob:https://talentcare.atlassian.net/ca3c93d5-21e2-4e76-a026-6693811cc4c0#media-blob-url=true&id=273e4ec4-dc53-41f2-9e9f-e0ec762b124d&collection=contentId-2198896641&contextId=2198896641&mimeType=image%2Fpng&name=image-20211101-180623.png&size=52676&height=992&width=980&alt=)![](https://learn.talentcare.com/hubfs/ContactEmail-Link-png.png)   *For questions, comments, or issues, **[please contact us!](https://learn.talentcare.com/knowledge/kb-tickets/new?hsLang=en)***   - 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